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    Insights that change Customer Experience

    Revolutionising Customer Experience: Fully-managed solutions for end-to-end success and proven performance.

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    300+ global leaders trust our CX insights

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    • nespresso_logo
    • Lager_logo
    • vodafone_logo
    • McDonalds_logo
    • gant_logo
    • remax_logo
    • sbb_logo
    • lindt_logo
    • shell_logo
    • five_guys_logo
    • bucherer_logo
    • replay_logo
    how-we-do-it-desktop
    how we do it

    Tech + talent + care

    It’s a simple formula, but it works. We combine our cutting-edge data and analytics platform with a proven team of CX experts, and wrap it up with turnkey service to ensure you get the most out of your programme. We’ve successfully done it for 20+ years for 300+ happy brands, and we can do it for you too.

    What you get

    Elevate your Customer Experience

    We give you everything you need to get inside your customers’ heads and give them what they truly desire. The result? You will learn how to become — and remain — a brand your customers keep coming back to.

    End-to-end insights

    Hear how your customers perceive your brand across multiple countries, languages, and channels.

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    Real-time results

    Act on data and insights as soon as they come in to drive tangible improvements out of your programmes.

    AI-driven action lists

    Know exactly what to do next based on a wealth of data, 20+ years of benchmarking, and razor-sharp algorithms.

    • End-to-end insights

      Hear how your customers perceive your brand across multiple countries, languages, and channels.

    • homepage_what-you-get
    • Real-time results

      Act on data and insights as soon as they come in to drive tangible improvements out of your programmes.

    • AI-driven action lists

      Know exactly what to do next based on a wealth of data, 20+ years of benchmarking, and razor-sharp algorithms.

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      Solutions

      Build the CX programme you always wanted

      We offer a solution for every CX insight you need — and let you combine services into your own unique, holistic programme that creates a complete picture of your customers.

      Learn how your customers experience your brand across any touchpoint. We design and deploy an in-person CX evaluation of your stores and send you hands-on insights. 

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      Featured resources

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        Full-Spectrum Coverage

        Gain insights from everywhere

        Immerse yourself in the customer experiences of our diverse, multilingual pool—a global network of mystery shoppers and auditors. With our own infrastructure, unified training, and a rigorous selection process, we deliver consistent, comprehensive insights worldwide. No external partners—reliable and all from one source.

        Client sectors

        Who we work with

        If you have customers, we can help you learn what they want most from your brand. We serve a wide range of sectors that include the following.

        Automotive

        Dining & Hospitality

        Electronics

        Fashion

        Financial Services

        Grocery Retail

        Household & Appliances

        Luxury

        Travel & Leisure

        Watches & Jewelry

        You did not find your industry?

        Our process

        How to get started

        We make it easy to connect with your customers, learn what they’re saying about you, and make high-impact changes to become the brand they want you to be.
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        Free CX-consultation

        No pressure. No obligation. Just a chat with one of our CX experts about how to better meet customer expectations.

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        Setup & programme launch

        Design your programme and we’ll do the rest. You’ll begin to receive real data and insights almost instantly — hands-free.

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        Actions & results

        Put your new data to work. We’ll provide insights and action plans that can make a big, measurable impact.