Voice of Customer

Voice of customer

Generate floods of unfiltered, relevant feedback with
Voice of Customer

Hear what your customers most want from your brand and find out if you’re meeting those expectations.

About Voice of Customer

What do your customers really want from you?

It’s hard to know if you are meeting your customers’ expectations. Many brands are forced to just guess if their customers are satisfied with their products, services, and support. They don’t know what customers like, what they don’t like, and where to invest resources to improve their offerings. This makes it difficult to build loyalty, earn advocacy, and turn customers into raving fans.

Voice of Customer solves this problem. It sends your real customers a 2-minute survey right after they shop with you. You will learn the exact words your customers use to describe your brand, identify areas for immediate improvement in real time, and spot long-term customer experience trends that indicate deeper issues or show you how expectations are evolving.

It’s hard to know if you are meeting your customers’ expectations. Many brands are forced to just guess if their customers are satisfied with their products, services, and support. They don’t know what customers like, what they don’t like, and where to invest resources to improve their offerings. This makes it difficult to build loyalty, earn advocacy, and turn customers into raving fans.
Voice of Customer solves this problem. It sends your real customers a 2-minute survey right after they shop with you. You will learn the exact words your customers use to describe your brand, identify areas for immediate improvement in real time, and spot long-term customer experience trends that indicate deeper issues or show you how expectations are evolving.

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Create a custom 2-minute survey to identify your customers’ expectations, and whether or not you are meeting them. Voice of Customer improves your CX, builds loyalty, and earns advocates.

Increase ratings

Catch your customer’s feedback before it has a damaging effect on your online rankings. Tackle opportunity areas.

Solve problems

Meet all of your customers' expectations.

Worldwide insights

Gain real-world customer insights:
Learn why your customers bought from you, and how to get them to buy again.

Free CX-consultation

No pressure. No obligation. Just a chat with one of our CX experts about how to better meet customer expectations.

Setup & programme launch

Design your programme and we’ll do the rest. You’ll begin to receive real data and insights almost instantly — hands-free.

Actions & results

Put your new data to work. We’ll provide insights and action plans that can make a big, measurable impact.

Follow the proven path to delight your customers and build raving fans for life.

Full-Spectrum Coverage

Gain insights from everywhere

Immerse yourself in the customer experiences of our diverse, multilingual pool—a global network of mystery shoppers and auditors. With our own infrastructure, unified training, and a rigorous selection process, we deliver consistent, comprehensive insights worldwide. No external partners—reliable and all from one source.