Close the Loop

Improve your CX with ISC-CX Close the Loop

Continuously improve your customer experience through unique, AI-generated action lists sent to each of your retail locations.

About ISC-CX Close the Loop

Do your retail managers always know exactly
how to improve their Customer Experience?

Knowing is only half the battle. Retail audits and mystery shopping can tell you what CX problems you have, but it can be hard to consistently close those gaps. Every retail location has different CX shortfalls, opportunities for CX improvement, and management. Simply communicating an issue isn’t enough. Your people need to know exactly what to do next to fill their unique CX gaps.

Our AI-generated action lists solve this problem. Our algorithms scour each retail location’s KPIs and find areas of improvement. Then, our solution identifies exactly what actions each location can take to fill those gaps. Finally, we send each location a custom action plan with clear steps to take to improve their CX, along with easy reporting and accountability for every improvement.

Knowing is only half the battle. Retail audits and mystery shopping can tell you what CX problems you have, but it can be hard to consistently close those gaps. Every retail location has different CX shortfalls, opportunities for CX improvement, and management. Simply communicating an issue isn’t enough. Your people need to know exactly what to do next to fill their unique CX gaps.
Our AI-generated action lists solve this problem. Our algorithms scour each retail location’s KPIs and find areas of improvement. Then, our solution identifies exactly what actions each location can take to fill those gaps. Finally, we send each location a custom action plan with clear steps to take to improve their CX, along with easy reporting and accountability for every improvement.

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Benefits

Smart, efficient, hands-free

We designed our AI-generated Action Lists to be
as simple and effective as possible for every organisation.

Simple solution

Leverage AI and automation out-of-the-box with a single unified solution.

Increase performance

Efficiently and effectively improve the CX at every retail location

Single source of truth

Centralises all action lists and reporting into one platform and dashboard

Create accountability

Streamlines communications and ensures transparency

No-code platform

Integrates easily into existing systems without heavy IT support

AI-driven

Generates action lists with our proprietary algorithms

Cost-effective

Offers high-impact insights without hiring CX consultants

Complete programmes

Combines perfectly with Mystery
Shopping and Audits

No training required

So user-friendly it slides seamlessly into retail managers’ workflows

Automotive
A client from the e-mobility industry

Thanks to ISC-CX CTL, we were able to increase customer satisfaction by 20%. Our store managers immediately fixed the weak points and we save on external consultants.
Fashion
A client from a fashion and lifestyle brand.

We were able to reduce the processing time of weak points by 50% and improve efficiency with CTL.

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01 Receive KPI report

Send retail managers a customer experience KPI report for their location(s).

02 Access lists

Retail managers scan a QR code in their KP report to access their Close the Loop action lists.

03 Identify next steps

Each action list includes clear steps to take to improve customer experience.

04 Follow action lists

Retail managers follow each action list and submit a photo of every correction.

05 Track performance

A clear record of each CX improvement is logged and visualised in our dashboard.

06 Monitor improvement

Continuously manage and improve CX at every location through our intuitive UX.

ISC-CX Close the Loop gives you a flexible approach to improving CX — it can either be launched as a stand-alone service using your existing CX data, or it can combine with new data collection services.

End-to-end programmes

Seamlessly integrates into any new or existing Mystery Shopping or Retail Audit services.

End-to-end insights

Combine and correlate data for powerful insights to improve every level of your customer experience.

End-to-end customisation

Define unique triggers, KPIs, and action steps to resolve the specific CX shortfalls your brand struggles with.

Close the Loop

Mystery Shopping

Audits

Improve your CX with ISC-CX Close the Loop

Do your retail managers always know exactly
how to improve their Customer Experience?