Improve your customers’ satisfaction, engagement, and advocacy. Train your employees to focus on serving your customers’ true needs. Monitor real-world conditions to understand how your customers experience your brand in the field.
Our Mystery Shopping service tells you what your customers need at every step of their journey with you. We will uncover how well you currently meet those needs, and how you can increase your customers’ satisfaction at each step.
The Result: You will receive a report that sets a hard-data benchmark for your retail performance, and provides actionable insights on how to improve your products, services, and support to turn your clients into loyal, raving fans.
Listen to your customers. Hear what they really want, need, and expect from you. See where you’re dropping the ball, and learn how to rapidly meet your customers’ deepest desires.
Our Voice of Customer services ask your customers what they really think about your product, service, and support. We will bring you into close contact with your customers and draw out the real-world feedback that needs to drive your strategy.
The Result: Our Red Alert System will send alerts about your identified weak spots in real-time, telling you what improvements you need to make to better satisfy your customers.
Protect your brand. See if your locations and team members on the ground are really following your internal guidelines. Align your operations to your global regulatory compliance standards.
Our Audit services ensure your people are upholding your internal operational requirements. We will design a 100% custom audit that will define controls, collect evidence of adherence levels, and provide insights on how well your people comply with your own internal KPIs.
The Result: You will develop an objective view of how well your brand upholds your own internal standards, and what you can do to maximize uniformity, performance, and sales across your global locations.
Transform your service operations with Close the Loop (CTL) powered by AI. With real-time issue detection and proactive remediation, CTL ensures swift and efficient resolution of retail shortfalls. Track performance, optimize operations, and deliver exceptional experiences to your customers.
Benefits of Close the Loop:
Real-Time Detection: Identify and address retail shortfalls as they happen. CTL's instant detection capabilities enable timely intervention, enhancing customer satisfaction and loyalty.
Proactive Remediation: Leverage CTL's intelligent insights to take proactive measures. Optimize processes, eliminate bottlenecks, and deliver consistently exceptional service.
Performance Tracking: Track progress, measure effectiveness, and make data-driven decisions. CTL provides detailed metrics and reports for continuous service optimization.
The Result: Elevate your service performance with CTL. Maximize efficiency, drive customer loyalty, and unlock the potential of your service organization. Experience streamlined operations, proactive remediation, and superior service delivery.
Deploy a massive, hands-free global workforce. Rapidly gather information on any or all of your locations. Uncover ground-level problems in your execution and fix them in real-time.
Our Simply Tasks service immediately answers key questions about how your business is being managed via mobile crowdsourcing. Is your product in-stock at a specific POS? What is another POS charging for it? Are the locations in a certain region executing your promotion correctly? Just ask us. We’ll find out for you.
The Result: You will gain thousands of global workers at a moment’s notice who will collect the real-time data you need to immediately correct problems at any of your global locations.
Create a hard-data benchmark for your employee engagement. Analyze, target, and improve your scores. Retain your key staff members and create a stronger workplace.
Our Employee Surveys measure how committed and satisfied your employees feel. We will design a custom-tailored survey that reflects your company’s values and quantifies the gaps between the workplace you want to create and the real situation on-the-ground.
The Result: You will receive a high-volume of enhanced real-world, real-time feedback that will tell your management team exactly what they need to do to quickly resolve disengagement and increase engagement.
Rapidly move from data, to insights, to action.
Each of our programs produces a flood of information. Our big data experts will organize all of your data, break it into small bites, and present each to you as clean, clear, logical insights. They will deploy AI-powered actions including predictive analytics, NLP, and text mining to uncover your customers’ hidden drivers.
You will see your results and insights updated—in 36 languages—through our online reporting platform LIVEBOARD. You will view-top level insights, dig into granular results, and experience visual stories that bring you right to the core of your problems— and how to fix them. We’ll focus on the data.
Enjoy “white glove treatment” that guides you to real results at every step of your program.
CX is not simple. Our programs are complex. Your game-changing insights are not always obvious. We will assign you a dedicated Client Success Manager (CSM) to keep you informed, excited, and engaged through your whole project. Your CSM will bring experience, best practices, and a gentle touch to ensure your program delivers.
Your CSM will do the heavy lifting for you. They will keep your program focused, aligned, and relevant to your business needs. And as your program delivers results and begins to drive transformation at your company, your CSM will ensure your program evolves alongside your business.
Improve your customers’ satisfaction, engagement, and advocacy. Train your employees to focus on serving your customers’ true needs. Monitor real-world conditions to understand how your customers experience your brand in the field.
Our Mystery Shopping service tells you what your customers need at every step of their journey with you. We will uncover how well you currently meet those needs, and how you can increase your customers’ satisfaction at each step.
The Result: You will receive a report that sets a hard-data benchmark for your retail performance, and provides actionable insights on how to improve your products, services, and support to turn your clients into loyal, raving fans.
Listen to your customers. Hear what they really want, need, and expect from you. See where you’re dropping the ball, and learn how to rapidly meet your customers’ deepest desires.
Our Voice of Customer services ask your customers what they really think about your product, service, and support. We will bring you into close contact with your customers and draw out the real-world feedback that needs to drive your strategy.
The Result: Our Red Alert System will send alerts about your identified weak spots in real-time, telling you what improvements you need to make to better satisfy your customers.
Protect your brand. See if your locations and team members on the ground are really following your internal guidelines. Align your operations to your global regulatory compliance standards.
Our Audit services ensure your people are upholding your internal operational requirements. We will design a 100% custom audit that will define controls, collect evidence of adherence levels, and provide insights on how well your people comply with your own internal KPIs.
The Result: You will develop an objective view of how well your brand upholds your own internal standards, and what you can do to maximize uniformity, performance, and sales across your global locations.
Transform your service operations with Close the Loop (CTL) powered by AI. With real-time issue detection and proactive remediation, CTL ensures swift and efficient resolution of retail shortfalls. Track performance, optimize operations, and deliver exceptional experiences to your customers.
Benefits of Close the Loop:
Real-Time Detection: Identify and address retail shortfalls as they happen. CTL's instant detection capabilities enable timely intervention, enhancing customer satisfaction and loyalty.
Proactive Remediation: Leverage CTL's intelligent insights to take proactive measures. Optimize processes, eliminate bottlenecks, and deliver consistently exceptional service.
Performance Tracking: Track progress, measure effectiveness, and make data-driven decisions. CTL provides detailed metrics and reports for continuous service optimization.
The Result: Elevate your service performance with CTL. Maximize efficiency, drive customer loyalty, and unlock the potential of your service organization. Experience streamlined operations, proactive remediation, and superior service delivery.
Deploy a massive, hands-free global workforce. Rapidly gather information on any or all of your locations. Uncover ground-level problems in your execution and fix them in real-time.
Our Simply Tasks service immediately answers key questions about how your business is being managed via mobile crowdsourcing. Is your product in-stock at a specific POS? What is another POS charging for it? Are the locations in a certain region executing your promotion correctly? Just ask us. We’ll find out for you.
The Result: You will gain thousands of global workers at a moment’s notice who will collect the real-time data you need to immediately correct problems at any of your global locations.
Create a hard-data benchmark for your employee engagement. Analyze, target, and improve your scores. Retain your key staff members and create a stronger workplace.
Our Employee Surveys measure how committed and satisfied your employees feel. We will design a custom-tailored survey that reflects your company’s values and quantifies the gaps between the workplace you want to create and the real situation on-the-ground.
The Result: You will receive a high-volume of enhanced real-world, real-time feedback that will tell your management team exactly what they need to do to quickly resolve disengagement and increase engagement.
Rapidly move from data, to insights, to action.
Each of our programs produces a flood of information. Our big data experts will organize all of your data, break it into small bites, and present each to you as clean, clear, logical insights. They will deploy AI-powered actions including predictive analytics, NLP, and text mining to uncover your customers’ hidden drivers.
You will see your results and insights updated—in 36 languages—through our online reporting platform LIVEBOARD. You will view-top level insights, dig into granular results, and experience visual stories that bring you right to the core of your problems— and how to fix them. We’ll focus on the data.
Enjoy “white glove treatment” that guides you to real results at every step of your program.
CX is not simple. Our programs are complex. Your game-changing insights are not always obvious. We will assign you a dedicated Client Success Manager (CSM) to keep you informed, excited, and engaged through your whole project. Your CSM will bring experience, best practices, and a gentle touch to ensure your program delivers.
Your CSM will do the heavy lifting for you. They will keep your program focused, aligned, and relevant to your business needs. And as your program delivers results and begins to drive transformation at your company, your CSM will ensure your program evolves alongside your business.
Our programs drive results at a wide range of leading global companies:
Are you ready to join the ISC-CX family? Reach out and let us know how you’d like to partner up to create a more customer-centric world.