Improve your customers’ satisfaction, engagement, and advocacy. Train your employees to focus on serving your customers’ true needs. Monitor real-world conditions to understand how your customers experience your brand in the field.
Our Mystery Shopping service tells you what your customers need at every step of their journey with you. We will uncover how well you currently meet those needs, and how you can increase your customers’ satisfaction at each step.
The Result: You will receive a report that sets a hard-data benchmark for your retail performance, and provides actionable insights on how to improve your products, services, and support to turn your clients into loyal, raving fans.
Listen to your customers. Hear what they really want, need, and expect from you. See where you’re dropping the ball, and learn how to rapidly meet your customers’ deepest desires.
Our Voice of Customer services ask your customers what they really think about your product, service, and support. We will bring you into close contact with your customers and draw out the real-world feedback that needs to drive your strategy.
The Result: Our Red Alert System will send alerts about your identified weak spots in real-time, telling you what improvements you need to make to better satisfy your customers.
Protect your brand. See if your locations and team members on the ground are really following your internal guidelines. Align your operations to your global regulatory compliance standards.
Our Audit services ensure your people are upholding your internal operational requirements. We will design a 100% custom audit that will define controls, collect evidence of adherence levels, and provide insights on how well your people comply with your own internal KPIs.
The Result: You will develop an objective view of how well your brand upholds your own internal standards, and what you can do to maximize uniformity, performance, and sales across your global locations.