Audits

Evaluate, Enforce, and Optimize Your Global Brand Standards.

Do you know what’s really going on with your brand?

Are your people following your own operational standards? Are they accurately presenting your brand online and “on the ground”?

Retail Audits give you an objective view of how well your brand’s identity is being expressed—as an entire organization, and per-location. You will finally be able to see if your people are following your standards, rolling out changes to your brand, and complying with special pricing and promotions.  

Our Retail Audits will adapt to measure the compliance controls that you care most about. We can evaluate your brand’s expression at every step of your customer’s journey—both online and offline—and we can measure adherence to the complete range of brand standards— from general brand identity, to display standards, to the execution of special offers.

Build a High-Quality Brand Experience at Every Global Location.

Retail Audits: Key Benefits

  • Protect Your Brand: Raise every customer experience of your brand to your own internal standards.
  • Realign Your Locations: Create a consistent, compliant, and safe brand experience at every POS.
  • Optimize Your Sales: Focus your resources on the strategies & campaigns delivering the highest ROI.

Working with ISC-CX has helped us to continuously create focus, and also help us to align our efforts on providing excellent customer service in our retail stores. Acting as a true partner by challenging us with constructive feedback and delivering on-the-spot solutions is what we appreciate most.

Markus Naewie Global Retail Operations Director

With ISC-CX, we have been able to monitor the quality of our service, see our errors, progress and improvement areas more clearly. Our mystery shopping questionnaire has become a useful, integrated work tool.

Laura di Trapani, HR Training and Development

Our strong demand in terms of high-level customer service has been perfectly reflected with ISC-CX’s experience and expertise in the luxury setting. Beyond professionalism, the team is adaptable and responsive on all levels and has helped us impose uniform standards as we expand internationally. 

Manuel Conejero Vice-President Retail
Come Say Hi

Are you ready to join the ISC-CX family? Reach out and let us know how you’d like to partner up to create a more customer-centric world.