The Digital Customer Experience Specialists
20+ years of experience │ Countless satisfied clients │ To grow your business: we will map, measure, and improve your customers’ experience
Happy Customers = More Engagement, More Referrals, More Sales
Customers are the lifeblood of your company. Make them happy, and they will keep coming back. They will praise you. They will tell everyone they know to buy from you. But make them unhappy and they will stop buying. They will tell everyone to avoid you. They will sink you.
That’s why we live and breathe customer experience. Our clients know there is something wrong in their customers’ journey. They just can’t see what it is. So they partner with us to find those customer touchpoints where they can control quality, increase service, and improve their quarterly turnover.
We diagnose and improve our clients’ customer journey problems through a complete range of cutting-edge CX programs. Each program drives results on its own, but they really shine when combined into a complete package.
We believe in customers. We believe in companies that believe in their customers. We believe that every company needs to offer great customer experience.
We offer equal opportunity. We respect work-life balance. We give our customers the same great experience we help them build for their customers.
But at heart, we believe we’re just a group of CX enthusiasts who are lucky enough to partner with great companies who also want to make the world a more customer-centric place.
Meet Our Executive Board Members
Client Services Director
Hannes HolzerTechnical Director
Florian WimmerGlobal Director Future Mobility
Kasia FilbrandtOperations Director International Projects
Alexander StrauchInternational Project- & Program Design Director
Meet Our Team of CX Enthusiasts
We’ve come a long way since Reinhold and Martin first founded ISC in 1996, and since Hans joined us in 2000. Since then we’ve steadily expanded, added 3 more board members, partnered with some of the world’s leading brands, and climbed to the top of the service checking industry… and here is a selection of team members who made it all possible.
Our diverse, multicultural, globally-located team members give you boots—and ears—on the ground everywhere your customers connect with your brand.