The Digital Customer Experience Specialists

20+ years of experience │ Countless satisfied clients │ To grow your business: we will map, measure, and improve your customers’ experience

Happy Customers = More Engagement, More Referrals, More Sales

Customers are the lifeblood of your company. Make them happy, and they will keep coming back. They will praise you. They will tell everyone they know to buy from you. But make them unhappy and they will stop buying. They will tell everyone to avoid you. They will sink you.

That’s why we live and breathe customer experience. Our clients know there is something wrong in their customers’ journey. They just can’t see what it is. So they partner with us to find those customer touchpoints where they can control quality, increase service, and improve their quarterly turnover.

We diagnose and improve our clients’ customer journey problems through a complete range of cutting-edge CX programs. Each program drives results on its own, but they really shine when combined into a complete package.

We believe in customers. We believe in companies that believe in their customers. We believe that every company needs to offer great customer experience. 

We offer equal opportunity. We respect work-life balance. We give our customers the same great experience we help them build for their customers.

But at heart, we believe we’re just a group of CX nerds who are lucky enough to partner with great companies who also want to make the world a more customer-centric place. 

Meet Our Executive Board Members

Square Reinhold Auer
Reinhold Auer
President
Principal Partner
Founder
Hans Egarter
Hans Egarter
Partner
Finance Director
Adino Baumann
Adino Baumann
Worldwide
Operations Director
Florian Wimmer
Florian Wimmer
Global Director Simply Tasks
Christian Steinhauser
Christian Steinhauser
Global
Client Services Director

Meet Our Team of CX Pioneers

We’ve come a long way since Reinhold and Martin first founded ISC in 1996, and since Hans joined us in 2000. Since then we’ve steadily expanded, added 3 more board members, partnered with some of the world’s leading brands, and climbed to the top of the service checking industry… and here are the team members who made it all possible.

Martin
Martin Partner / Business Development Director
Jessica
Jessica Head of Future Lab / Simply Tasks
Stephanie
Stephanie Project Manager
Robert
Robert Head of Voice-2025 and Artificial Intelligence (AI)
Tobias
Tobias International High Value Prospects Recruitment / Public Relations
Alberto
Alberto Country Operations Manager
Antonio
Antonio Country Operations Manager
Manuel
Manuel Project Manager
Mujinga
Mujinga Project Manager
Iris
Iris Project Manager
Sandra
Sandra Project Manager
Chris
Chris Client Services Director
Claudia
Claudia Project Manager
Flavio
Flavio Client Services Manager
Giovanni
Giovanni Business Development Director
Valerie
Valerie Business Development Dept.
Paolo
Paolo Client Services Manager
Neha
Neha HR Coordinator
Susann
Susann Project Manager
Andrea
Andrea Business Development Manager
Annick
Annick Training & Recruitment Director
Felicia
Felicia Project Manager
Ralf
Ralf Project Manager
Donna
Donna Country Operations Manager
Pierre-Eric
Pierre-Eric Business Development Director
Sara
Sara Client Services Manager
Eithne
Eithne Project Manager
Angelika
Angelika Project Manager
Alex
Alex Project Manager
Lorella
Lorella Project Manager
Bev
Bev Project Manager
Angeliki
Angeliki Project Manager
Elise
Elise Project Manager
Mariya
Mariya Project Manager
Tomas
Tomas Project Manager
Dagmar
Dagmar Project Manager
Cristina
Cristina Project Manager
Claudia
Claudia Project Manager
Marsilia
Marsilia Project Manager
Daria
Daria Project Manager
Nikolay
Nikolay Project Manager
Ina
Ina Business Development Manager
Irais
Irais Project Manager
Karine
Karine Project Manager
Mara
Mara Proofreading Team Supervisor
Lidiya
Lidiya Project Manager
Martina
Martina Project Manager
Pavel
Pavel Project Manager
Martina
Martina Project Manager
Marlies
Marlies Project Manager
Marie-Line
Marie-Line Project Manager
Priscila
Priscila Project Manager
Madina
Madina Project Manager
Roberta
Roberta Project Manager
Walter
Walter Project Manager
Our Clients’ Sectors
Fashion
Dining & Hospitality
Automotive
Watches & Jewelry
Household & Appliances
Financial services
Travel & Leisure
Electronics
Team

Our diverse, multicultural, globally-located team members give you boots—and ears—on the ground everywhere your customers connect with your brand.

300 + Project Managers
260 + Quality Control Specialists
240 + Field Work Specialists
Geographic Coverage
1,000,000+ Evaluators
Gain instant access to the industry’s largest always-on workforce.
140+ countries
Learn how your brand is being represented in pretty much any country, region, or individual location.
50+ Languages
We will tell you—in dozens of languages—what local really think about your global brand.
Map Black
COME SAY HI

Are you ready to join the ISC-CX family? Reach out and let us know how you’d like to partner up to create a more customer-centric world.