The Digital Customer Experience Specialists

20+ years of experience │ Countless satisfied clients │ To grow your business: we will map, measure, and improve your customers’ experience

Happy Customers = More Engagement, More Referrals, More Sales

Customers are the lifeblood of your company. Make them happy, and they will keep coming back. They will praise you. They will tell everyone they know to buy from you. But make them unhappy and they will stop buying. They will tell everyone to avoid you. They will sink you.

That’s why we live and breathe customer experience. Our clients know there is something wrong in their customers’ journey. They just can’t see what it is. So they partner with us to find those customer touchpoints where they can control quality, increase service, and improve their quarterly turnover.

We diagnose and improve our clients’ customer journey problems through a complete range of cutting-edge CX programs. Each program drives results on its own, but they really shine when combined into a complete package.

We believe in customers. We believe in companies that believe in their customers. We believe that every company needs to offer great customer experience. 

We offer equal opportunity. We respect work-life balance. We give our customers the same great experience we help them build for their customers.

But at heart, we believe we’re just a group of CX enthusiasts who are lucky enough to partner with great companies who also want to make the world a more customer-centric place. 

Meet Our Executive Board Members

Reinhold Auer V3
Reinhold Auer
President
Principal Partner
Founder
Hans Egarter
Hans Egarter
Partner
Finance Director
Adino Baumann
Adino Baumann
Worldwide
Operations Director
Christian Steinhauser
Christian Steinhauser
Global
Client Services Director
Hannes Holzer
Hannes Holzer
Technical Director

Advisory Board

Florian Wimmer
Florian Wimmer
Global Director Future Mobility
Kasia Filbrandt
Kasia Filbrandt
Operations Director International Projects
Alex Strauch - square
Alexander Strauch
International Project- & Program Design Director

Meet Our Team of CX Enthusiasts

We’ve come a long way since Reinhold and Martin first founded ISC in 1996, and since Hans joined us in 2000. Since then we’ve steadily expanded, added 3 more board members, partnered with some of the world’s leading brands, and climbed to the top of the service checking industry… and here is a selection of team members who made it all possible.

Martin
Martin Business Development Director
Stephanie
Stephanie Project Manager
Tobias
Tobias International High Value Prospects Recruitment / Public Relations
Mujinga
Mujinga Project Manager
Sandra
Sandra Country Operations Manager
Chris
Chris Client Services Director
Paolo
Paolo Client Success Manager
Felicia
Felicia Project Manager
Ralf
Ralf Client Success Manager
Donna
Donna Country Operations Manager
Lorella
Lorella Client Success Manager
Bev
Bev Project Manager
Angeliki
Angeliki Project Manager
Tomas
Tomas Project Manager
Cristina Bajo IPM5
Cristina Project Manager
Dagmar PM2
Dagmar Project Manager
Claudia
Claudia Project Manager
Marsilia
Marsilia Project Manager
Nikolay
Nikolay Client Success Manager
Ina
Ina Business Development Manager
Marlies
Marlies Project Manager
Roberta
Roberta Project Manager
Walter
Walter Project Manager
Siow Yee Chong
Chong Client Success Manager
mirallis-provence
Mirallis Project Manager
Betancor_Manu
Manuel Customer Success Manager
Veridiana Cordeiro
Veridiana Business Partner Brazil
Our Clients’ Sectors
Fashion
Dining & Hospitality
Automotive
Watches & Jewelry
Household & Appliances
Financial services
Travel & Leisure
Electronics
Team

Our diverse, multicultural, globally-located team members give you boots—and ears—on the ground everywhere your customers connect with your brand.

40 + Project Managers
55 + Quality Control Specialists
60 + Field Work Specialists
Geographic Coverage
1,000,000+ Evaluators
Gain instant access to the industry’s largest always-on workforce.
140+ countries
Learn how your brand is being represented in pretty much any country, region, or individual location.
50+ Languages
We will tell you—in dozens of languages—what local really think about your global brand.
Map Black
Work with us

Work with us

COME SAY HI

Are you ready to join the ISC-CX family? Reach out and let us know how you’d like to partner up to create a more customer-centric world.