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    Our values

    What drives us

    We believe data's true value lies in driving immediate action, revealing clear pathways, and fostering behavioural change, ultimately enhancing the long-term customer experience.
    Meet the team

    CX experts, at your service

    We’re here to share our modern tech, data-driven solutions, and real-world experience with global CX enthusiasts like you.

    The board of directors

    Reinhold Auer

    Reinhold Auer

    President - Founder - Principal Partner

    Hans Egarter

    Hans Egarter

    Partner - Finance Director

    Adino Baumann

    Adino Baumann

    Worldwide Operations Director

    Christian Steinhauser

    Christian Steinhauser

    Global Client Service Director

    Hannes Holzer

    Hannes Holzer

    Technical Director

    Advisory board

    Florian Wimmer

    Florian Wimmer

    Global Director - Future Mobility

    Kasia Filbrandt

    Kasia Filbrandt

    Operations Director - International Projects

    Alexander Strauch

    Alexander Strauch

    International Project- & Program Design Director

    Our CX enthusiasts

    Martin

    Martin

    Client Success Manager

    Stephanie

    Stephanie

    Project Manager

    Tobias

    Tobias

    International High Value Prospects Recruitment / Public Relations

    Mujinga

    Mujinga

    Project Manager

    Sandra

    Sandra

    Country Operations Manager

    Chris

    Chris

    Client Services Director

    Paolo

    Paolo

    Client Success Director

    Veridiana

    Veridiana

    Business Partner Brazil

    Felicia

    Felicia

    Project Manager

    Ralf

    Ralf

    Client Success Manager

    Donna

    Donna

    Country Operations Manager

    Bev

    Bev

    Project Manager

    Angeliki

    Angeliki

    Project Manager

    Tomas

    Tomas

    Project Manager

    Cristina

    Cristina

    Project Manager

    Dagmar

    Dagmar

    Project Manager

    Claudia

    Claudia

    Project Manager

    Marsilia

    Marsilia

    Project Manager

    Ina

    Ina

    Business Development Manager

    Marlies

    Marlies

    Project Manager

    Roberta

    Roberta

    Project Manager

    Walter

    Walter

    Project Manager

    Siow Yee Chong

    Siow Yee Chong

    Client Success Manager

    Mirallis

    Mirallis

    Project Manager

    Manuel

    Manuel

    Customer Success Manager

    Geographic coverage

    Insights from everywhere you have customers

    Our diverse, multicultural, globally-located team members give you boots and ears on the ground everywhere your customers connect with your brand.
    50+
    Spoken languages
    Learn how your customers and brand representatives engage with each other — in an authentic, word-for-word manner.
    1.2M+
    Trained Mystery Shoppers
    Gain instant access to one of the world’s largest workforces, located everywhere your brand can be found.
    140+
    Countries covered
    Laser-target any country, region, neighbourhood, or location, and learn  how your brand is really being represented there.
    Expertise Fuels Progress

    Our team

    Our diverse, multicultural, globally-located team members give you boots and ears on the ground everywhere your customers connect with your brand.
    40+
    Project Managers
    Our "experience orchestrators" ensure seamless client interactions and the successful delivery of top-quality services.
    50+
    Quality Control Specialists
    Our "quality guardians" vigilantly uphold impeccable standards, ensuring every service exceeds expectations.
    60+
    Field Work Specialists
    Our Field Work Specialists ensure seamless execution of on-site tasks, pivotal to delivering exceptional customer experiences.
    Geographic coverage

    Insights from everywhere you have customers

    Our diverse, multicultural, globally-located team members give you boots and ears on the ground everywhere your customers connect with your brand.
    140+
    Countries covered
    Laser-target any country, region, neighbourhood, or location, and learn  how your brand is really being represented there.
    1.2M+
    Trained Mystery Shoppers
    Gain instant access to one of the world’s largest workforces, located everywhere your brand can be found.
    50+
    Spoken languages
    Learn how your customers and brand representatives engage with each other — in an authentic, word-for-word manner.
      Expertise Fuels Progress

      Our team

      Our diverse, multicultural, globally-located team members give you boots and ears on the ground everywhere your customers connect with your brand.
      60+
      Field Work Specialists
      Our Field Work Specialists ensure seamless execution of on-site tasks, pivotal to delivering exceptional customer experiences.
      50+
      Quality Control Specialists
      Our "quality guardians" vigilantly uphold impeccable standards, ensuring every service exceeds expectations.
      40+
      Project Managers
      Our "experience orchestrators" ensure seamless client interactions and the successful delivery of top-quality services.
        Job openings

        Careers

        Client Service Manager

        You have the talent? Proactive application
        You're a CX-Enthusiast, hardworking, a team player and ready to grow with us? We look forward to hearing from you.

        IT Developer

        You have the talent? Proactive application
        You're a CX-Enthusiast, hardworking, a team player and ready to grow with us? We look forward to hearing from you.
        Values

        Our code of ethics

        We value the work of our employees and CX experts, rewarding performance based on a fair pay approach.
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        Diversity & inclusion

        We welcome individuals from every possible background to bring their unique experiences into our daily work life.

        icon-voice

        Authentic voice

        We want to know what matters to you and are committed to taking your honest feedback 100% seriously and treating it with the utmost respect.

        icon-communication

        Clear communication

        We will keep you in the loop on anything you need to know, and promise to respond quickly to your questions and issues. 

        icon-fair-pay

        Fair pay

        We value the work of our CX experts and compensate their performance based on a fair pay approach.

        icon-privacy

        Privacy and confidentiality

        We protect your data. Safeguarding the personal information of our team members and complying with applicable data protection regulations are our top priorities.

        icon-well-being

        Well-being at Work

        Your health and well-being come first. We prioritise a supportive environment for everyone, where everyone feels included and heard.

        Certifications

        We follow the rules of

        3mspa_logo_global_2x
        esomar_2x
        ecovadis_bronze_05-2024