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    Analytics & Consulting

    Get more value from your CX data with Analytics & Consulting

    Make sense of your CX data, translate it into meaningful insights, and develop actionable high-impact programs.

    About Analytics & Consulting

    How well can you make sense of your
    customer experience data?

    Collecting data is important. Analysing it — and knowing what to do with the insights it generates — is even more important. Yet many organisations struggle to pull meaning and actionable intelligence out of their customer experience data. This data can be complex and confusing, and requires a rare set of specialised skills and experience to make sense of and put to use.

    Our Analytics & Consulting service solves this problem. We combine 20+ years of CX data analysis with cutting-edge AI to get the most value from your data. We have the experience and tools you need to pull meaningful insights from even the largest and most obtuse data sets — and we know how to build these insights into programs that deliver big results.

    • Collecting data is important. Analysing it — and knowing what to do with the insights it generates — is even more important. Yet many organisations struggle to pull meaning and actionable intelligence out of their customer experience data. This data can be complex and confusing, and requires a rare set of specialised skills and experience to make sense of and put to use.

    • Our Analytics & Consulting service solves this problem. We combine 20+ years of CX data analysis with cutting-edge AI to get the most value from your data. We have the experience and tools you need to pull meaningful insights from even the largest and most obtuse data sets — and we know how to build these insights into programs that deliver big results.

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      Benefits

      Why use Analytics & Consulting?

      Let us run detailed reports and analysis on your CX data, assess the state of your customer experience, and develop CX improvement programs based on 
real-world experience and best practices.

      Vector (17)

      CX experts

      We have 20+ years experience collecting, analysing, and reporting on CX data.

      Vector (14)

      Trusted advisors

      We’ve served McDonalds, Foot Locker, LavAzza and other leading brands.

      Vector (15)

      End-to-end service

      Combine with any of our data collection services for a complete CX programme.

      Process

      How to get started

      We make it easy to connect with your customers, learn what they’re saying about you, and make high-impact changes to become the brand they want you to be.
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      Free CX-consultation

      No pressure. No obligation. Just a chat with one of our CX experts about how to better meet customer expectations.

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      Setup & programme launch

      Design your programme and we’ll do the rest. You’ll begin to receive real data and insights almost instantly — hands-free.

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      Actions & results

      Put your new data to work. We’ll provide insights and action plans that can make a big, measurable impact.

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      Full-Spectrum Coverage

      Gain insights from everywhere

      Immerse yourself in the customer experiences of our diverse, multilingual pool—a global network of mystery shoppers and auditors. With our own infrastructure, unified training, and a rigorous selection process, we deliver consistent, comprehensive insights worldwide. No external partners—reliable and all from one source.

      Modular services

      Build your custom programme

      Combine our services into your own unique, holistic programme that creates a complete picture of your customers.

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      Mystery shopping

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      Voice of customer

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      Close the loop - powered by AI

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