Collecting data is important. Analysing it — and knowing what to do with the insights it generates — is even more important. Yet many organisations struggle to pull meaning and actionable intelligence out of their customer experience data. This data can be complex and confusing, and requires a rare set of specialised skills and experience to make sense of and put to use.

Get more value from your CX data with Analytics & Consulting
Make sense of your CX data, translate it into meaningful insights, and develop actionable high-impact programs.
How well can you make sense of your
customer experience data?
Our Analytics & Consulting service solves this problem. We combine 20+ years of CX data analysis with cutting-edge AI to get the most value from your data. We have the experience and tools you need to pull meaningful insights from even the largest and most obtuse data sets — and we know how to build these insights into programs that deliver big results.
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Collecting data is important. Analysing it — and knowing what to do with the insights it generates — is even more important. Yet many organisations struggle to pull meaning and actionable intelligence out of their customer experience data. This data can be complex and confusing, and requires a rare set of specialised skills and experience to make sense of and put to use.
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Our Analytics & Consulting service solves this problem. We combine 20+ years of CX data analysis with cutting-edge AI to get the most value from your data. We have the experience and tools you need to pull meaningful insights from even the largest and most obtuse data sets — and we know how to build these insights into programs that deliver big results.
Why use Analytics & Consulting?
Let us run detailed reports and analysis on your CX data, assess the state of your customer experience, and develop CX improvement programs based on real-world experience and best practices.
CX experts
We have 20+ years experience collecting, analysing, and reporting on CX data.
Trusted advisors
We’ve served McDonalds, Foot Locker, LavAzza and other leading brands.
End-to-end service
Combine with any of our data collection services for a complete CX programme.
How to get started
Free CX-consultation
No pressure. No obligation. Just a chat with one of our CX experts about how to better meet customer expectations.
Setup & programme launch
Design your programme and we’ll do the rest. You’ll begin to receive real data and insights almost instantly — hands-free.
Actions & results
Put your new data to work. We’ll provide insights and action plans that can make a big, measurable impact.
It’s time to elevate your customer experience
Follow the proven path to delight your customers and build raving fans for life.
Resources
Learn more about Analytics & Consulting

ISC-CX Highlight Operational Excellence with Avolta at MEADFA Conference 2024

Gain insights from everywhere
Immerse yourself in the customer experiences of our diverse, multilingual pool—a global network of mystery shoppers and auditors. With our own infrastructure, unified training, and a rigorous selection process, we deliver consistent, comprehensive insights worldwide. No external partners—reliable and all from one source.
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Build your custom programme
Combine our services into your own unique, holistic programme that creates a complete picture of your customers.