The more physical and digital locations you have, the harder it becomes to maintain a consistent brand experience. You can document operational standards, communicate changes to your brand, and launch special pricing and promotions — but how will you know if your people are actually following these guidelines?

Create a consistent brand experience with Audits
Make sure every global location shows your brand at its best.
Do you know what’s really going on with your brand?
Audits solve this problem. We will evaluate your physical and/or digital locations against whatever brand guidelines and compliance controls you’d like. You will learn which locations are following your brand’s standards and which aren’t, and how well your brand as a whole expresses its identity.
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The more physical and digital locations you have, the harder it becomes to maintain a consistent brand experience. You can document operational standards, communicate changes to your brand, and launch special pricing and promotions — but how will you know if your people are actually following these guidelines?
-
Audits solve this problem. We will evaluate your physical and/or digital locations against whatever brand guidelines and compliance controls you’d like. You will learn which locations are following your brand’s standards and which aren’t, and how well your brand as a whole expresses its identity.
Why use Audits
It’s time to evaluate, implement, and optimise your brand standards — at every customer touchpoint. Design and deploy a custom audit that reveals if your people, locations, and managers are following your guidelines.
Optimise your sales
Focus your resources on the strategies & campaigns delivering the highest ROI.
Realign your locations
Create a consistent, compliant and safe brand experience at every POS.
Protect your brand
Raise every customer experience of your brand to your own internal standards.
How to get started
Free CX-consultation
No pressure. No obligation. Just a chat with one of our CX experts about how to better meet customer expectations.
Setup & programme launch
Design your programme and we’ll do the rest. You’ll begin to receive real data and insights almost instantly — hands-free.
Actions & results
Put your new data to work. We’ll provide insights and action plans that can make a big, measurable impact.
It’s time to elevate your customer experience
Follow the proven path to delight your customers and build raving fans for life.
Resources
Learn more about Audits

ISC-CX Highlight Operational Excellence with Avolta at MEADFA Conference 2024

Gain insights from everywhere
Immerse yourself in the customer experiences of our diverse, multilingual pool—a global network of mystery shoppers and auditors. With our own infrastructure, unified training, and a rigorous selection process, we deliver consistent, comprehensive insights worldwide. No external partners—reliable and all from one source.
Build your custom programme
Combine our services into your own unique, holistic programme that creates a complete picture of your customers.