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    Audits

    Create a consistent brand experience with Audits

    Make sure every global location shows your brand at its best.

    About Audits

    Do you know what’s really going on with your brand?

    The more physical and digital locations you have, the harder it becomes to maintain a consistent brand experience. You can document operational standards, communicate changes to your brand, and launch special pricing and promotions — but how will you know if your people are actually following these guidelines?

    Audits solve this problem. We will evaluate your physical and/or digital locations against whatever brand guidelines and compliance controls you’d like. You will learn which locations are following your brand’s standards and which aren’t, and how well your brand as a whole expresses its identity.

    • The more physical and digital locations you have, the harder it becomes to maintain a consistent brand experience. You can document operational standards, communicate changes to your brand, and launch special pricing and promotions — but how will you know if your people are actually following these guidelines?

    • Audits solve this problem. We will evaluate your physical and/or digital locations against whatever brand guidelines and compliance controls you’d like. You will learn which locations are following your brand’s standards and which aren’t, and how well your brand as a whole expresses its identity.

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      Benefits

      Why use Audits

      It’s time to evaluate, implement, and optimise your brand standards — at every customer touchpoint. Design and deploy a custom audit that reveals if your people, locations, and managers are following your guidelines.

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      Optimise your sales

      Focus your resources on the strategies & campaigns delivering the highest ROI.

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      Realign your locations

      Create a consistent, compliant and safe brand experience at every POS.

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      Protect your brand

      Raise every customer experience of your brand to your own internal standards.

      Process

      How to get started

      We make it easy to connect with your customers, learn what they’re saying about you, and make high-impact changes to become the brand they want you to be.
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      Free CX-consultation

      No pressure. No obligation. Just a chat with one of our CX experts about how to better meet customer expectations.

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      Setup & programme launch

      Design your programme and we’ll do the rest. You’ll begin to receive real data and insights almost instantly — hands-free.

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      Actions & results

      Put your new data to work. We’ll provide insights and action plans that can make a big, measurable impact.

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      Full-Spectrum Coverage

      Gain insights from everywhere

      Immerse yourself in the customer experiences of our diverse, multilingual pool—a global network of mystery shoppers and auditors. With our own infrastructure, unified training, and a rigorous selection process, we deliver consistent, comprehensive insights worldwide. No external partners—reliable and all from one source.

      Modular services

      Build your custom programme

      Combine our services into your own unique, holistic programme that creates a complete picture of your customers.

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      Audits

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      Voice of Customer

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      Mystery Shopping

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