Fast Insight

Develop a True Customer-Centric Brand in Record Time.

ARE YOU STRUGGLING TO PICK JUST ONE DATA COLLECTION METHOD?

ARE YOU LOOKING FOR A HOLISTIC PICTURE OF YOUR CUSTOMER’S EXPERIENCE? DO YOU NEED TO DEVELOP MAXIMUM INSIGHT IN MINIMUM TIME?

Fast Insight combines Mystery Shopping with Voice-2025 to give you a complete 360-degree overview of how your customers are experiencing your brand, and how you may rapidly improve their experience. You will finally understand your customers from both an objective and subjective perspective, giving you richer, more valuable insights than a single approach could provide on its own.

Our Fast Insight engagements leverage our experience running thousands of surveys for hundreds of leading brands. We took what we learned from those surveys and created standardized questions sets that can be launched quickly and cost-effectively by any organization. Fast Insight gives every brand the customer experience research capabilities that were once reserved for only the world’s leading enterprises.

RAPIDLY BUILD A 360-DEGREE VIEW OF YOUR BRAND.

FAST INSIGHT: KEY BENEFITS

  • Combine Data + Emotion: Build deep insights into which of your initiatives are working, which aren’t, and why.
  • Find Expectation Gaps: Map the gap between what you give your customers and what they really want.
  • Develop Rapid Insights: Accelerate your evolution with multiple game-changing insights delivered fast.

We have worked with ISC-CX as part of our quality control and excellence services. It’s a pleasure to work with such a dedicated, professional team. We will most certainly rely on their expertise for future programs.  

Jean-Christophe Thouait Deputy CEO - Global Business Development

We're happy with the quality of service provided to evaluate the experience of our mall-goers, allowing us to further fine-tune the selling ceremony. Detailed reports allow our top management and store managers to get real feedback on the quality of service delivered in our stores, and compare results from year one and beyond.

Lydia Drevon Center Director
Come Say Hi

Are you ready to join the ISC-CX family? Reach out and let us know how you’d like to partner up to create a more customer-centric world.