Mystery shopping gives you exclusive insights into how your customers perceive the shopping experience. What experiences do customers have with the company, brand, and employees? To what extent does this experience differ from expectations, and what do you need to do to close this gap? Mystery shopping helps to understand which practical steps need to be taken to turn customers into fans who not only come back repeatedly but also recommend the company to others.

Mystery shopping at ISC-CX is incredibly simple: just fill out the contact form, and one of our experts will get in touch with you. Together, we will develop the problem statement and create a mystery shopping strategy based on your goals - either globally or in selected markets. After a short time, the project can start, and you can see the current status in your personalized dashboard. You can react to the results in real-time and make on-site adjustments.

ISC-CX has access to a panel of more than 1.2 million customer experience testers in 140 markets. The trained service testers use the ISC-CX mobile app for their evaluations, which ensures high-quality and highly efficient data collection. It meets the latest security standards and is equipped with artificial intelligence for data analysis.

The prices of Mystery Shopping are individual and depend on the scope of the project. In general, Mystery Shopping projects can start with small amounts, depending on what you want to check and how many locations you want to include. A global Mystery Shopping project with a uniform survey design is, for example, very scalable. The costs of Mystery Shopping consist of the fee for the service tester, the cost of setting up a questionnaire, the evaluation via dashboard, and the derivation of improvement proposals.

Mystery Shopping is possible and meaningful in almost all industries. For example, in the fast-food industry, to collect uniform standards in branches worldwide, in the luxury sector, to ensure the exclusivity of the customer experience. In the automotive sector, to enable a uniform shopping experience, as well as in the banking and service sector, to ensure the best possible advisory quality. Mystery Shopping also brings many advantages in retail to identify training needs, for example.