SATISFACTION CREATES CUSTOMER LOYALTY: WITH EVERY CONTACT.
MYSTERY SHOPPING: DECISIVE ADVANTAGES
Brands and Clients
Our programs drive results at a wide range of leading global companies:
Since many years, ISC-CX and Nespresso Global Trade are working together not only to measure proper execution of our quality standards both in Physical and Online retailers, but to constantly improve the way we interact with our clients, making their customer experience different with us.
As partners, we share the same view on our a long lasting relationship built on trust, transparency and constant willingness to improve – from Strategy to execution and success measures of our Programs.
Why Mystery Shopping?
Mystery shopping gives you exclusive insights into how your customers perceive the shopping experience:
- What experiences do customers have with the company, the brand and the employees?
- How did this experience differ from expectations and what do you need to do to close the gap?
How does Mystery Shopping work?
The costs for Mystery Shopping are made up of the fee for the mystery shopper, the costs for setting up a questionnaire and the evaluation via dashboard, as well as the derivation of suggestions for improvement.