SATISFACTION CREATES CUSTOMER LOYALTY: WITH EVERY CONTACT.
MYSTERY SHOPPING: DECISIVE ADVANTAGES
Raise the customer experience to a new level by implementing your mystery shopper's recommendations and perfecting the customer journey.
Turn customers into brand ambassadors: through improved products, services and support.
Don't waste time: With tips that can be implemented quickly, you can improve the customer experience within a few days.
Brands and Clients
Our programs drive results at a wide range of leading global companies:
For more than 20 years, ISC-CX has been conducting mystery shopping programs at renowned companies. In addition to a sophisticated process, the success factors are our specially trained mystery shoppers - now more than one million worldwide. The results are analysed using the latest technology and translated into recommendations that can be implemented quickly - clearly presented in a live dashboard.
Why Mystery Shopping?
Mystery shopping gives you exclusive insights into how your customers perceive the shopping experience:
- What experiences do customers have with the company, the brand and the employees?
- How did this experience differ from expectations and what do you need to do to close the gap?
Mystery shopping helps identify practical steps to turn customers into loyal fans who not only return but also recommend your company to others.
WHO DOES MYSTERY SHOPPING?
ISC-CX draws on a panel of more than 1.2 million mystery shoppers in 140 markets. The trained service testers use the ISC-CX mobile app for their evaluations, which ensures high-quality and highly efficient data collection. It meets the latest security standards and is equipped with artificial intelligence for data analysis.
HOW MUCH DOES MYSTERY SHOPPING COST?
Mystery Shopping prices are individual and depend on the scope of the project, what you want to check and at how many locations. A global Mystery Shopping project with a uniform survey design, for example, is very scalable.
The costs for Mystery Shopping are made up of the fee for the mystery shopper, the costs for setting up a questionnaire and the evaluation via dashboard, as well as the derivation of suggestions for improvement.
The costs for Mystery Shopping are made up of the fee for the mystery shopper, the costs for setting up a questionnaire and the evaluation via dashboard, as well as the derivation of suggestions for improvement.
WHICH COMPANIES / SECTORS IS THE OFFER AIMED AT?
Mystery Shopping is possible and useful in almost all industries. For example in the fast food area to raise uniform standards in branches worldwide, in the luxury area to ensure the exclusivity of the customer experience. In the automotive sector to enable a uniform shopping experience, as well as in the banking and service sector to ensure the best possible quality of advice. Mystery shopping also has many advantages in retail and other industries, for example to identify training needs.
