数码客户体验专家
20余年的经验 │ 无数次令客户满意 │ 令业务成长:我们会规划、衡量,并改善顾客体验。
愉悦顾客 = 更多的参与,更多的参考,更多的销售
顾客是公司的生命之源。令到他们开心,他们就会一直回访。他们会称赞您。他们会让每个认识的人从您那里购买。如果令到他们不快,他们就会停止购买,也会告诉每个人避开您。您会就此沉沦。
这就是被我们视之为生命的顾客体验。客户知道在顾客旅程中出现了问题,但却无法看清问题所在。因此与我们携手,寻找可以管控质量、提高服务和改善季度成交额的顾客触控点。
借由全方位的、领先的CX项目,我们诊断并改善客户的顾客旅程中出现的问题。每个项目都会自行驱动结果,但是只有与全套服务相结合时,信息才会有意义。
我们相信顾客。我们相信那些相信顾客的公司。我们相信每一家公司都需要提供非常棒的顾客体验。
我们提供平等机会。我们尊重工作与生活的平衡。我们也给我们的顾客同样很棒的体验,我们帮助他们为顾客构建这样的体验。
但是在心中,我们相信自己只是CX方面的专家,对于那些希望世界成为更趋于以顾客为中心的地方的伟大公司,我们有幸成为他们的合作伙伴。
执行 董事会成员
![Reinhold Auer](https://www.isc-cx.com/hubfs/Reinhold%20Auer%20V3.jpg)
Reinhold Auer
董事长主要合伙人
创始人
![Hans Egarter](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/square_hans_egarter.jpg)
Hans Egarter
合伙人财务总监
![Adino Baumann](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/square_adino_baumann.jpg)
Adino Baumann
全球运营总监![Christian Steinhauser](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/square_christian_steinhauser.jpg)
Christian Steinhauser
全球客户服务总监![Hannes Holzer](https://www.isc-cx.com/hubfs/Holzer%20Hannes%20V3.png)
Hannes Holzer
技术总监咨询委员会
![Florian Wimmer](https://www.isc-cx.com/hubfs/Florian%20Wimmer/square_florian_wimmer.jpg)
Florian Wimmer
全球未来移动总监![Kasia Filbrandt](https://www.isc-cx.com/hubfs/Kasia%20Filbrandt%20wei%C3%9F.jpg)
Kasia Filbrandt
国际项目运营总监![Alex Strauch](https://www.isc-cx.com/hubfs/Alex%20Strauch%20-%20square.jpg)
Alexander Strauch
国际项目和项目设计总监CX专家团队
自Reinhold和Martin在1996年首创ISC以来,我们一路走来,在2000年Hans加入团队。自此之后,我们稳步拓展,又增加了3名董事会成员,与其它世界领先品牌共同合作,达到服务检查行业的巅峰…...这些就是团队成员,是他们使得一切都能成真。
![Martin](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Martin_Villgarter_-_Partner.jpg)
Martin
Business Development Director
![Stephanie](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Stephanie_Chia-IPM.jpg)
Stephanie
Project Manager
![Tobias](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Tobias_Kurzmaier_-_Public_Relations.jpg)
Tobias
International High Value Prospects Recruitment / Public Relations
![Mujinga](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Mujinga_Muyombo_-_PM.jpg)
Mujinga
Project Manager
![Sandra](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Sandra_Nippraschk_-_PM.jpg)
Sandra
Country Operations Manager
![Chris](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Chris_Thomas_-_CSM.jpg)
Chris
Client Services Director
![Paolo](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Paolo_Giovenco_-_PM.jpg)
Paolo
Client Success Manager
![Felicia](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Pescaru_Felicia.jpg)
Felicia
Project Manager
![Ralf](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Ralf_Nippraschk_-_PM.jpg)
Ralf
Client Success Manager
![Donna](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Donna-Yarbrough-blackwhite.jpg)
Donna
Country Operations Manager
![Lorella](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Lorella_Graziano_-_IPM-1.jpg)
Lorella
Client Success Manager
![Bev](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Bev_Harper_-_PM_1.jpg)
Bev
Project Manager
![Angeliki](https://www.isc-cx.com/hubfs/Angeliki_Kontarini_-_Project_Manager.jpg)
Angeliki
Project Manager
![Tomas](https://www.isc-cx.com/hubfs/Tomas_Lobotka_-_PM.jpg)
Tomas
Project Manager
![Cristina Bajo IPM5](https://www.isc-cx.com/hubfs/Cristina%20Bajo%20IPM5.jpg)
Cristina
Project Manager
![Dagmar PM2](https://www.isc-cx.com/hubfs/Dagmar%20PM2.jpg)
Dagmar
Project Manager
![Claudia](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Claudia_Lopez_-_PM.jpg)
Claudia
Project Manager
![Marsilia](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Marsilia_Roque_-_PM.jpg)
Marsilia
Project Manager
![Nikolay](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Nikol_y_Naydenov_-_IPM.jpg)
Nikolay
Client Success Manager
![Ina](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Ina-Kronberg---Business-Development-Manager.jpg)
Ina
Business Development Manager
![Marlies](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Marlies_Zangerle_-_COM.jpg)
Marlies
Project Manager
![Roberta](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Roberta_Sconduto_-_PM.jpg)
Roberta
Project Manager
![Walter](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Walter_Yarbrough.jpg)
Walter
Project Manager
![Chong](https://www.isc-cx.com/hubfs/Siow%20Yee%20Chong.jpg)
Chong
Client Success Manager
![Mirallis](https://www.isc-cx.com/hubfs/mirallis-provence.jpg)
Mirallis
Project Manager
![Betancor_Manu](https://www.isc-cx.com/hubfs/ISC_October2019%20Theme/Image/Betancor_Manu.jpg)
Manuel
Customer Success Manager
与我们共事
来,打个招呼
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